Elements and Performance Criteria
- Design a site user test
- Establish the usability test methods
- Identify critical business functions
- Identify the full range of users
- Confirm user expectations through market analysis, business intelligence and customer feedback
- Establish the performance potential of the business, from the business requirements or other approved sources
- Establish the performance measurement and success criteria, to measure actual performance against user expectations
- Test the site when ready and record the outcomes
- Conduct the user test
- Document the process performance indicators and benchmarks, and disseminate them to a sample group of users
- Assemble a full representative range of users and preferred technologies, to test site features and functions, based on the business specification
- Ensure maximum user satisfaction, through ease of navigation controls and design
- Ensure that user and legal, accessibility, privacy and equity requirements and expectations are met
- Evaluate the user test
- Collate site performance results and measure them against performance indicators and benchmarks, based on user expectations
- Identify performance shortfalls, and ensure that acceptable performance solutions are developed according to business requirements
- Establish an evaluation feedback mechanism and provide to users
- Document the results
- Identify solutions to the problems encountered during the testing phase
- Discuss problems with developers and ensure that the solutions are continuously refined
- Ensure that the proposed solutions meet business requirements and user expectations
- Document the final solutions in line with organisational guidelines, and distribute to the appropriate person